Cancellations or reschedules by Safer Communities​

• A full refund* (less booking fee) or re-schedule to an alternative future course

• All cancellations by Safer Communities will be notified by email to the email address supplied at registration

Reschedule Fees - Customer requested reschedules

• More than 29 Days notice - No charge 

• 28-15 Days notice - 35% (Private Course) or $125 (Public Course Ticket) 

• Last 14 days - 60% (Private Course) or $200 (Public Course Ticket)

• No Show - $220.00 (Public Course Ticket) (If request made within 28 days of course start date)

• 1 x free name change on any public ticket except Blended MHFA Courses

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Refunds - Customer requested cancellations

(Safer Communities will not refund any booking fees applied by third parties)

• 29 Days or more - 100% Refund*

• 28 - 15 Days - 50% Refund*

• 14-0 Days - Nil Refund

• 1 x free name change on any public ticket except Blended MHFA Courses - the eLearning component of training cannot be transferred

*Special Note - All Blended MHFA Training

Safer Communities cannot refund the cost of for any MHFA Australia eLearning that has been commenced by a participant - The non-refundable amount is $120 (inc GST) . Even when Safer Communities cancels a public or private course - Participants have 1 Year to port their eLearning component to another Safer Communities Course or any Licenced MHFA Instructor in Australia